1. Tact- the ability to say and do things in a way that will not offend other people.
2. Empathize- to see someone else's point of view and to imagine oneself in his or her situation.
2. Empathize- to see someone else's point of view and to imagine oneself in his or her situation.
3. Etiquette- good manners; the rules of polite behavior in dealing with other people.
4. Conflict resolution- a problem-solving strategy for settling dispute.
5. Diversity- variety
6. Stereotype- an oversimplified and distorted belief about a person or group without attention to individual differences.
7. Self-directed- responsible for choosing one's own methods for reaching a goal.
8. Cross-functional team- a group of people from two or more departments or areas of expertise who work together toward a common business goal.
9. Functional team- a group of people from one company department or area of expertise who work together toward a common business goal.
10. Team planning- a process that involves setting goals, assigning roles, and communicating regularly.
11. Facilitator- a leader who helps a team work more smoothly by coordinating its tasks.
12. Total quality management (TQM)- a theory of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement; also called "Commitment to Quality."
13. Leadership style- how a person behaves when he or she is in change of other people.
14. Parliamentary procedure- strict rules of order for conducting a meeting.
